1. Information we collect
We collect information you provide directly, including your name, email address, phone number, account details, billing or checkout details, support messages, business partner applications, and affiliate information submitted through our services.
We also collect technical and usage information such as device type, browser, IP address, language, pages visited, referral source, checkout status, eSIM usage records made available by our providers, and affiliate link or discount-code attribution.
2. How we use information
We use personal information to create and manage accounts, process eSIM orders, deliver installation details, handle payments, provide customer support, prevent fraud, improve our website, operate business and affiliate programs, and comply with legal or tax obligations.
Affiliate tracking is used to understand visits and paid purchases connected to an affiliate link or discount code. Affiliate reporting does not expose unnecessary customer personal information.
3. Payments and providers
Payments are processed by third-party payment providers. We do not store full card numbers on our servers. Payment providers may process payment details according to their own privacy and security terms.
To deliver eSIM services, we share the information necessary for provisioning, activation, order reconciliation, and support with our connectivity and platform providers.
4. Cookies, analytics, and attribution
We may use cookies, local storage, analytics tools, and similar technologies to keep users signed in, remember preferences, measure website performance, recover checkout sessions, and attribute affiliate visits or purchases.
You can control cookies through your browser settings. Some features may not work correctly if required cookies or storage are disabled.
5. Legal bases and rights
Where applicable, we process personal information to perform a contract, comply with legal obligations, protect legitimate business interests, prevent abuse, and, where required, based on consent.
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.
6. Data retention
We keep personal information only as long as needed for the purposes described in this policy, including order delivery, customer support, accounting, fraud prevention, legal compliance, and operational reporting.
Order, payment, support, affiliate, and business records may be retained where necessary to resolve disputes, meet tax or accounting duties, or maintain accurate transaction history.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is perfectly secure, but we work to reduce unauthorized access, misuse, loss, and disclosure.
8. International processing
Airpass.swiss operates with service providers and infrastructure that may process data in different countries. When information is transferred internationally, we use appropriate safeguards where required by law.
9. Children
Our services are not directed to children. We do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact us so we can review and remove it where appropriate.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after an update means the revised policy applies.
11. Contact us
For privacy questions or requests, contact Airpass.swiss at hello@airpass-global.com.
