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This policy explains the refund window, how to request a refund, and how approved refunds are processed for Airpass.swiss purchases.
Last updated: July 7, 2026
Refund requests must be submitted within 14 days from the transaction date.
Refund requests submitted after 14 days from the transaction date are not eligible, unless a longer period is required by applicable consumer protection law.
To request a refund, contact Airpass.swiss support at hello@airpass-global.com or use the support link provided in your payment receipt or account billing page.
If an eSIM has been installed, activated, and has used mobile data or internet service, it is not eligible for a refund, except where a refund is required by applicable law.
Refunds are processed to the original payment method where possible.
Refunds are processed within 14 days after the refund request is accepted.
If an eSIM or plan is not delivered, is materially different from the purchased plan, or a verified technical issue prevents access to the purchased service, contact Airpass.swiss support so we can resolve the issue or process a refund in accordance with this policy and applicable law.
Please contact Airpass.swiss support before raising a chargeback or payment dispute with your bank or card issuer. This helps us resolve payment and delivery issues faster.